Your email and team access

Fixing a wrong email, paying with the wrong address, and giving a teammate access.

Can I change my email? I signed up with the wrong email address, there was a typo in my signup email, or I cannot receive mail at the address on my account.#

Yes, and while you are signed in you can do it yourself.

1. Open Settings, then Account, then Profile.
2. Under Email addresses, press Add email address and enter the new address.
3. Confirm it from the new inbox.
4. Open the three dots next to the new address and make it the primary one. The old address can be removed from the same menu.

From then on you sign in with the new address, and the 6-digit code is emailed there. Nothing is lost: your project, your documents and your subscription stay where they are.

If you cannot sign in at all, because of a typo in your signup email or because you cannot receive mail at the address on the account, tell us in this chat the address the account is on now and the address you want it moved to. A person on our team makes the move, and to protect the account they may first confirm that it is yours.

I just paid with the wrong email. How do I get access on the right one?#

Nothing needs paying again. The account exists on the address you paid with, so sign in with that address first.

Then add the right address yourself: Settings, then Account, then Profile, press Add email address, confirm it from the new inbox, and make it the primary one from the three dots next to it. Your subscription, your project and your documents stay on the account.

If you cannot sign in with the address you paid with, because it has a typo or you cannot open that inbox, tell us in this chat which address you paid with and which one you want the account on. A person on our team makes the move, and to protect the account they may first confirm that it is yours.

Why am I asked to click a verification link before support will change my account?#

This chat does not send verification links or codes. A confirmation does come from the app when you add an email address in Settings, then Account, then Profile: the new address is confirmed from its own inbox. If you cannot sign in at all, a person on our team makes the change, and to protect the account they may first confirm that it is yours.

Can I invite my team?#

Yes, by adding their email address to your account. There are no team seats or roles yet, so this is how you add another user.

1. Open Settings, then Account, then Profile.
2. Under Email addresses, press Add email address and enter your teammate's email.
3. Confirm the new address. The confirmation goes to that inbox, so do this step together with your teammate.

After that they sign in with their own email and work in the same account as you: the same projects, billing and credits. There are no separate permissions, so add only people you trust with the whole account.

If a colleague only needs to see the output, you do not have to share access at all: the site audit prompt copies out as text, its link opens without signing in, and the documents can be copied out.