# How to cancel

Cancelling your plan, trial or auto-renewal, and what to do if you cannot find the option.

## How do I cancel my subscription, my plan or my account?

Cancelling your subscription, your membership, your plan or your service is one and the same thing here, and there are two ways to do it.

Yourself, in the app: Settings, then the Billing tab, then Change plan on your plan card. Inside that window, under your current plan, there is a Manage subscription link, and Cancel subscription sits behind it. You then pick a reason, press Continue, and confirm on the Before you cancel screen.

If you cannot get through it, say so here and we will pass you to a person who will cancel it for you. If your email is on this conversation, I can see the account and there is nothing for you to send; if it is not, or the subscription is on a different address, tell us which one. Telling us what made you decide to cancel is welcome, but it is not needed to cancel.

Either way you keep access to the end of the period you have already paid for, the plan stops auto renewing, and no further charges are made to your card or your bank. Cancelling stops renewals; it does not by itself trigger a refund. And deleting your account or uninstalling does not cancel a subscription.

## How do I cancel my trial?

The trial is a paid subscription, not a free period, so cancelling it is the same as cancelling any plan.

Settings, then the Billing tab, then Change plan on your plan card. Inside that window, under your current plan, there is a Manage subscription link, and Cancel subscription sits behind it. You then pick a reason, press Continue, and confirm on the Before you cancel screen.

If you cannot get through it, ask here and a person will do it for you. Either way you keep access to the end of the period you have already paid for, and nothing further is billed.

## How do I cancel my auto renewal? I do not want my subscription to auto renew and I do not want any further charges to my bank.

Cancelling the subscription is what turns auto renewal off. There is no separate auto-renew switch: once the plan is cancelled it does not renew, and no further charges are made to your card or your bank.

Do it yourself: Settings, then the Billing tab, then Change plan on your plan card. Inside that window, under your current plan, there is a Manage subscription link, and Cancel subscription sits behind it. You then pick a reason, press Continue, and confirm on the Before you cancel screen.

If you cannot get through it, say so here and we will pass you to a person who will cancel it for you.

You keep access to the end of the period you have already paid for. Cancelling stops future charges; it does not by itself refund a charge already taken.

## I cannot find the cancel option in my settings. I would like to cancel my account and I do not see a spot within the app to do it.

You can cancel this account yourself and nothing is missing from your settings: the way in is labelled Change plan rather than Cancel, so it is easy to walk past.

Settings, then the Billing tab, then Change plan on your plan card. Inside that window, under your current plan, there is a Manage subscription link, and Cancel subscription sits behind it. You then pick a reason, press Continue, and confirm on the Before you cancel screen.

If you cannot get through it, say so here and we will pass you to a person who will cancel it for you. If your email is on this conversation, I can see the account and there is nothing for you to send; if it is not, or the subscription is on a different address, tell us which one. Telling us what made you decide to cancel is welcome, but it is not needed to cancel.

## The billing page will not open, so I cannot cancel my account. What now?

Try the route once more first, because the way in is labelled Change plan rather than Cancel and is easy to walk past: Settings, then the Billing tab, then Change plan on your plan card. Inside that window, under your current plan, there is a Manage subscription link, and Cancel subscription sits behind it. You then pick a reason, press Continue, and confirm on the Before you cancel screen.

If the page still will not open, say so here and we will pass you to a person who will cancel it for you. If your email is on this conversation, I can see the account and there is nothing for you to send; if it is not, or the subscription is on a different address, tell us which one.

Cancelling stops all future billing, and you keep access until the end of the period you have already paid for. It does not by itself refund a charge already taken.

## Can you cancel my subscription, my plan or my account for me?

Yes, and there is also a route you can take right now, which is usually quicker: Settings, then the Billing tab, then Change plan on your plan card. Inside that window, under your current plan, there is a Manage subscription link, and Cancel subscription sits behind it. You then pick a reason, press Continue, and confirm on the Before you cancel screen.

If you cannot get through it, say so here and we will pass you to a person who will cancel it for you. If your email is on this conversation, I can see the account and there is nothing for you to send; if it is not, or the subscription is on a different address, tell us which one. Telling us what made you decide to cancel is welcome, but it is not needed to cancel.

You keep access to the end of the period you have already paid for. Cancelling stops future charges; it does not by itself refund a charge already taken.